I avoid all eye contact when i can but i work a customer service job so its hard because my job is honestly easier if i pretend to be confident
Example) guy asks where the milk is. If i lower my head and speak in a soft voice (because i hate my job and myself and dont like people looking or talking to me because im a bitch) and answer, “The m-m-MILK is over in aisle-um….aisle…uhhhh seven sir”
The customer will ask, “IS IT? DO YOU KNOW OR NOT?” which raises commotion then my boss will come over and think im doing a bad job even though i answered correctly or the customer will file a complaint against me then ill have a meeting with upper management.
Same scenario but fake confidence) I answer: YES SIR! Milk is in aisle 7 sir! We have a cariety of cereals in aisle 9 that you may want to look at sir! Have a good rest of your shopping experience sir!
If i say that with a smile and look him in the eyes then he believes me and gets the fuck outta my way and my boss thinks i did a good job even if(!) i gave the man the wrong info. Its all about optics. Work is fucking worthless. And every time I have to fucking fake bullshit my way through work immediately afterwards i have to go and hide somewhere for a bit because i get shakey and have to relax. That cuts into my actual work time where if my fucking boss was any good at his job he would know to just keep me in the fucking back away from customers so i can work diligwntly because i work better when im alone not in fromt of people